The stones used in our products consist of crystals from Swarovski, other Austrian crystals and cubic zirconia crystals. For jewelries that contain crystals in them the crystals used it stated on the description.

Unfortunately no. We don’t cater custom jewelry yet. Though we have great and high quality jewelry that you can choose from.

We used rhodium, platinum, rose gold, and gold plating as the plating in some of our products.

• Apply make-up first before putting the jewelry

• Jewelry and pools are not meant for each other – avoid wearing your jewelry when you swim or bath
  
• Keep it clean and dry
  
• Perfume also contains chemical that can cause tarnish in your jewelry. Wear your perfume first before wearing your jewelry
  
• Store it with care. To avoid tarnishing and chipping in jewelry, store it individually in a soft cloth or velvet pouch

For any question and/or inquiries, you can contact us through contact@upsera.com.

Our customer service is available Monday – Friday, 9 AM to 5 PM.

Unfortunately, we don’t offer international shipping at this time.

No, we currently don't have a physical store.

Yes, we accept returns on all unworn items within 60 days of purchase.

For more information, you can view our complete Return Policy.

You can email us at contact@upsera.com for questions about a return.

For more information, please refer to Contact Us.

Yes, we offer 60 days warranty from the day you receive the item. The jewelry must be purchased directly from upsera.com, and will not be entitled for warranty if purchased to a third-party site.

Unfortunately, we don’t offer gift wrapping. Though, all orders are wrapped in our own UPSERA packaging.

You can email us at contact@upsera.com and we'll see what we can do.

For more information, you can refer to Contact Us.

Yes, a shipping notification with tracking details will be sent via email after your order has shipped.