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FAQs

ABOUT THE JEWELRY

Is It a Genuine/Real Gemstone?

The stones used in our products consist of crystals from Swarovski, other Austrian crystals and cubic zirconia crystals. For jewelries that contain crystals in them the crystals used it stated on the description.

Do you cater custom made jewelry?

Unfortunately no. We don’t cater custom jewelry yet. Though we have great and high quality jewelry that you can choose from.

What platings are used in your jewelry?

We used rhodium, platinum, rose gold, and gold plating as the plating in some of our products.

How do I care for my jewelry?

* Apply make-up first before putting the jewelry


* Jewelry and pools are not meant for each other – avoid wearing your jewelry when you swim or bath

* Keep it clean and dry

* Perfume also contains chemical that can cause tarnish in your jewelry. Wear your perfume first before wearing your jewelry

* Store it with care. To avoid tarnishing and chipping in jewelry, store it individually in a soft cloth or velvet pouch

MISCELLANEOUS QUESTIONS

How can I contact you?

For any question and/or inquiries, you can contact us through info@upsera.com.


Our customer service is available Monday – Friday, 9 AM to 5 PM.

Do you ship internationally?

Unfortunately, we don’t offer international shipping at this time.

Do you have any physical store?

Share details about your shipping policies, item returns, or customer service.

ORDERS, SHIPPING & TRACKING

Do you accept returns?

Yes, we accept returns on all unworn items within 60 days of purchase.

For more information, you can view our complete Return Policy.

Who do I contact about a return?

You can email us at info@upsera.com for questions about a return.

For more information, please refer to Contact Us.

Do you offer warranty?

Yes, we offer 30 days warranty from the day you receive the item. The jewelry must be purchased directly from upsera.com, and will not be entitled for warranty if purchased to a third-party site.

Do you offer gift wrapping?

Unfortunately, we don’t offer gift wrapping. Though, all orders are wrapped in our own UPSERA packaging.

Can I cancel my order?

You can email us at info@upsera.com and we'll see what we can do.

For more information, you can refer to Contact Us.

Can I track my order online?

Yes, a shipping notification with tracking details will be sent via email after your order has shipped.

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